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# Handle a non-critical reporting flow failure

### Scenario

A reporting flow delivers aggregated data to an external partner for analytical purposes. The flow is non-critical and does not impact core business operations. In case of unavailability, the report can be delivered manually.

### Objectives

The contingency procedure ensures that:

* The partner receives the reporting file.
* Manual delivery is executed when automation is unavailable.
* Actions are traceable and communicated.

### Flow overview

#### Flow name

PARTNER\_REPORT\_EXPORT

#### Description

This flow manages the daily export of reporting data to an external partner system for informational and analytical use.

#### Criticality

* Low
* No SLA requirement
* Business impact: Low (1)

#### Business context

* Category: Reporting
* Function: Data distribution
* Business owner: Reporting Team
* Technical owner: Integration Team

#### Operational notes

The flow is not time-sensitive. Delays do not impact business operations and can be handled through manual intervention.

### Contingency procedure

#### Scenario

Automated flow is unavailable and manual file delivery is required.

#### Required inputs

* Latest generated report file
* SFTP credentials
* File naming convention

#### Step 1 — Retrieve file

Retrieve the latest available report file from the reporting system.

#### Step 2 — Transfer file

Upload the file to the partner SFTP server using a secure client.

#### Step 3 — Notify stakeholders

Inform the business owner and partner about the manual delivery.

### Validation

* File is available in the target destination
* File format and naming are correct
* Stakeholders are notified

### Outcome

The reporting file is delivered successfully through manual execution without impact on business continuity.