# User-designed workflow templates
User-designed workflow templates are used in **mediation contracts** and must be designed in a BPMN diagram. They are not provided by Primeur, although Primeur can offer support to design these workflow templates to meet client-specific requirements.
Refer to the [Create a user-designed workflow template](/data-mover-1.21/workflow-templates/user-designed-workflow-templates/create-a-user-designed-workflow-template.md) page to learn how to design a workflow template.
Once designed in the BPMN diagram, when creating a **mediation contract**, user-designed workflow templates will appear in the **Workflows** drop-down list after selecting the trigger type.
Workflow templates operate differently based on the selected [trigger type](/data-mover-1.21/workflow-templates/triggers.md). **Triggers are events that initiate workflows** and they vary according to specific customers' needs. Various triggers are available for mediation contracts. You can find the full list on the [Triggers](/data-mover-1.21/workflow-templates/triggers.md) page and its subpages.
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